Magento 24/7 Support
with a 1-Hour Response Time

We have noticed that managers and store owners often have to wait several hours for a response from the agency they’re working with, even when facing a critical problem. That’s why we have a process of responding to critical incidents within 1 hour, 24/7/365. For other development requests, we respond within 1 hour on business days. This ensures that someone is always available to quickly resolve the issue you report.

Critical errors are a significant issue because they prevent your customers from placing orders, resulting in lost revenue. Critical errors often happen at the least expected times—on weekends, evenings, or holidays when your agency is typically off-duty. That’s why we provide stand-by support and fix critical errors within 4 hours, 24/7/365. You can be confident that no matter when a problem occurs, it will be resolved quickly, and you won’t lose income.

A low conversion rate is a common problem. That’s why, during Magento support, we implement changes to increase your ecommerce conversion rate. In six months of cooperation, we achieved an average increase of 41%, translating into equivalent revenue growth.

Often, companies do not require extensive programming support or may be spending too much on it. That’s why we offer monthly hour packages starting from 20 hours. This way, even budding ecommerces gain security and expert support 24/7.

A significant risk in Magento development is involving individuals who lack proper platform knowledge. We minimize this risk by ensuring that every team member has an Adobe certificate confirming their Magento understanding. As a result, the code produced is of high quality. This results in our clients’ stores being stable and their support costs lower.

A major issue is the creation of error-prone codes by an agency. Therefore, we apply a three-step quality control process. First, functionality is checked by a more seasoned programmer. Then, a manual tester verifies that everything works correctly. At the start of our collaboration, automated tests are implemented that check the most crucial processes daily. As a result, we provide our clients with features free of bugs, and they do not waste time on additional communication and constant ecommerce checking.

We have observed that programmers frequently change in agencies that work on Magento project support, leading to companies overpaying for task execution as each new programmer has to acclimate to the project. Thus, we organize dedicated project teams, meaning you don’t have to overpay for each programmer’s learning curve on your project.

When selecting a firm for Magento support, it’s challenging to assess and compare agencies’ expertise. That’s why we are an Adobe-certified partner, which owns Magento. This makes your choice safer as you know that an external entity has verified our competencies and processes.