New ecommerce trends emerge at an overwhelming pace. Here we have gathered all the trends for you to keep up with so that you can match (or, ideally, outdo!) your competition in 2020.
The ecommerce market is steadily growing each year. In 2019 the global ecommerce market has already crossed the US$2 trillion threshold. With US$634 billion in sales in 2018, China is clearly number one in ecommerce and the report shows it will stay in the lead through 2023.
A shift in purchasing power from the U.S. and Europe to China and Southeast Asia has begun, fueled by the growing number of Asian consumers gaining access to ecommerce due to growing purchasing power and internet penetration, especially on mobile devices.
But what are the trends that you will find on the whole global ecommerce market in 2020?
Mobile commerce has been constantly on the rise since the advent of smartphones. It’s estimated that four out of five Americans shop online and more than 50% of them do it using a mobile device. In Europe, these numbers are even higher – 64% of Europeans shop online and 55% do it on mobile devices and this trend will likely stay hot in 2020 for at least two reasons.It's estimated that four out of five Americans shop online and more than 50% of them do it using a mobile device. In Europe, these numbers are even higher - 64% of Europeans shop online and 55% do it on mobile Click To Tweet
Firstly, an average American uses a smartphone for more than four hours per day and secondly, ecommerce businesses do their best to optimize apps and mobile-friendly websites so that their clients receive the best mobile experience possible.
Both tech giants and newly emerged ecommerce businesses do their best to improve user experience and facilitate mobile payments, including using e-wallets. China is the leader – both WeChat and Alipay have over 1 billion users each.
Customers are rarely aware of the technical side of their favorite ecommerce services, but it doesn’t mean it isn’t shaped by the new trends. On the contrary, headless ecommerce is a hot topic as it allows the presentation layer of a website to be decoupled from the ecommerce functionality. Thanks to that, services can provide more personalized customer experience and be richer in content. In 2020, we really expect adoption to ramp up, particularly among smaller retailers.
Headless ecommerce refers to the use of ecommerce platforms (which now include Shopify or Magento) that don’t require a pre-designed storefront (and are therefore described as being “headless”). Data is retrieved from the backend via an API and is separate from the frontend. This gives retailers full creative control over their storefronts across a variety of channels, including desktop, mobile and social media.
Voice assistants like Apple’s Siri, Amazon’s Alexa, and Google’s Assistant are growing more and more popular. It’s predicted to be 8 billion devices with voice assistants in them (including smartphones) by 2023. In fact, voice shopping is expected to grow to 40 billion by 2022.It's predicted to be 8 billion devices with voice assistants in them (including smartphones) by 2023. In fact, voice shopping is expected to grow to 40 billion by 2022. Click To Tweet
Yet it seems that both big and small ecommerce players still don’t understand their potential – only 11% of smart speakers owners in the US use them to buy products.
Making an order using voice assistants is intuitive, hands-free, it doesn’t require a mouse or a keyboard and is perfect for multitaskers. Voice technology still needs more development and support for more languages and accents but once it’s improved, ecommerces will strive for implementing voice search and voice assistants to the customer journey they offer.
By 2025, the global chatbot market is expected to generate revenues in excess of one thousand million dollars. And ecommerce represents a big slice of this.By 2025, the global #chatbot market is expected to generate revenues in excess of one thousand million dollars. And #ecommerce represents a big slice of this. #EcommerceTips #stats Click To Tweet
Chatbots will continue to be one of the biggest ecommerce trends going into 2020. The global chatbot market has attained a massive 24.3% Compound Annual Growth Rate. 45% of end users consider chatbots their primary choice for customer service inquiries.
Take a look at a quick chat that I had with KIK bot, which serves as Sephora’s shopping assistant:
Here you can find more information why you should apply chatbots in your e-commerce!
AI, in a nutshell, entails making a technology understand repetitive human habits. We can’t stress enough how much worth the ecommerce market can gain from understanding customer needs and serving them.
The potential power of AI and machine learning grows every single day. In ecommerce, the focus will shift away from smart recommendations, as AI increases its reach across all stages of a customer journey.
– Danielle Strouther, Adzooma.com
AI and Machine Learning remain the hottest trends in ecommerce. No wonder – they’re giving marketers the powerful weapon – never before have both automated and personalized shopping experience been as possible as now, thanks to machine learning.
Although it’s far from being a novelty, machine learning has been growing in popularity in ecommerce relatively recently. Now, it’s mostly used in search and product recommendations.
Before modern algorithms emerged, product recommendations were done mostly manually which was not only inefficient but also prone to error. Now, recommendations can be done automatically and they match customer’s preferences about brands or color, gender, budget, and many other factors.
In product search, machine learning can allow displaying much more relevant results, also based on a consumer’s profile.
Growcode also recommends this eBook:
Ecommerce Optimization Checklist of a 7+ Figure Online Store
Ecommerce personalization is the process of creating shopping experiences that cater specifically to individual customers and not a single broad audience.
Rather than taking a one-size-fits-all approach to ecommerce, retailers will ensure that important elements of the customer journey, including on-site browsing, email, social media activity, and even paid ads, change based on the needs and past behavior of customers.
Over 80% of customers are more likely to buy from an online store that provides personalized experiences. We can also observe growing willingness among users to share their personal information in exchange for tailored recommendations and offers.Over 80% of customers are more likely to buy from an online store that provides personalized experiences. Click To Tweet
Unless you operate in a niche, having an ecommerce business means dealing with a highly competitive market. That’s why ecommerce optimization is a key – it allows to stand out from the competitors, build trust, offer better customer experience and finally, to have higher conversions.
The average ecommerce conversion rate is about 2.77% but it can vary a lot depending on the country and even devices people use to do the shopping. That’s why instead of comparing your business to average numbers, you should rather track your conversion rates in Google Analytics and experiment to increase them.
In the past, ecommerce directors had to decide between major redesigns, or conversion rate improvement. But ecommerce redesign process is often costly and conversion rate improvement is often not enough.
Ecommerce optimization is the solution here. It’s a constant online store development that provides a guaranteed revenue boost. Not sure how it works? Take a look at Amazon.com. You haven’t seen them doing a major redesign, however, they are constantly and endlessly improving.
So if you’re tired of sluggish IT improvements, but don’t want to invest in pricey redesigns, ecommerce optimization is a way for you.
VR, also known as computer-simulated reality, makes us feel as if we’ve entered a simulated environment. Virtual reality will create an even more personalized shopping experience for your customers.
Considering the fact that Amazon alone features 200 VR headsets, as well as 450 startups, are defined as VR technology companies on AngelList, VR and AR are a real ecommerce opportunity. For example, users can ‘visit’ virtual showrooms and visualize the products in real life.
They are listed in our free ebook: get the Ultimate Review of ALL 2020 Ecommerce Trends to know them all. And btw you can also check out the list of the best ecommerce influencers and blogs to follow!